How to Send a Secure Message

Owned by Former user (Deleted)
Last updated: Oct 20, 2020 by Maryia.Asadchaya (Deactivated)
2 min read

To send a Secure Message, simply select 'Messages' from the navigation bar displayed at the top of all pages in Looked After Call.

To send a 'new' message select 'New' from the left-hand pane.


The 'To' field allows you to select from all users configured in Looked After Call. Start typing their name and a list of matching users will be displayed allowing you to select the one you need. You can select multiple users.

You can also 'CC' users, in the same manner, using the 'CC' field. This is useful for users to whom you wish to send a notification, but are not directly involved in the discussion.

The 'Subject' field allows you to enter a meaningful reference to the conversation at hand.

"Pupil messageassociated with" field allows you to optionally select the pupils to which the message relates. This should be the default when sending messages so that a complete history of communication regarding a pupil is maintained on the pupil record in Looked After Call.

  • Start typing the name or associated pupils and a list of matching pupils will be displayed allowing you to select the one(s) you need. 
  • If you are sending a message that does not relate to specific pupil(s), simply check the 'Not related to student' box.

Enter your message in the 'Body goes here... box' and optionally attach any files that may be of relevance.

  • supported files types are;
    • Images - png, jpg, jpeg, gif.
    • Spreadsheets - xls, xlsx.
    • Documents - doc, docx, txt, pdf.

Once you are happy with your message, simply select 'Send'

Important / Urgent messages

If you wish to mark a message as urgent or important, select the exclamation mark icon when you send the message. 

This will be highlighted to recipients as being important in the home page of the messaging view.

See also;