User Preferences

Owned by Former user (Deleted)
Last updated: Nov 02, 2020 by Maryia.Asadchaya (Deactivated)
4 min read

In order to allow each user to personalise and optimise their experience of using Looked After Call, it is possible to set user preferences.

To enter the user preferences section please select the black circle which contains your initials.


Users can;

  • Enable/disable Two Factor Authentication.
  • Choose how often they are alerted by email of Unread message alerts

Virtual Schools users are also able to

  • Subscribe and unsubscribe from different alert types.

Please use the Feedback button within Looked After Call to tell us what you think.

User profile - Two factor authentication

In the 'User profile' section you can opt in for a two factor authentication. 

Go to "2 Factor Authentication" tab.

  • 2FA is entirely optional, but for security and peace of mind, we recommend switching on the new functionality straight away


  1. Download "Google Authenticator" app (Select the relevant link dependening on your operation system (Android or iOS) 
  2. Once the app is downloaded in Google Authenticator app select "Begin setup" and choose "Scan barcode" option (Please allow the app to access your camera to be able to scan the barcode)
  3. Back in LAC select "Creat QR code" button
  4. Scan the barcode to link your account to the app

5. Once linked to your accounts, the app displays a constantly rotating set of codes to utilize whenever needed—it doesn't even require an internet connection. 

6. Type the code into "Varification token" field

Your Two Factor Authentication is now enabled. 

Login to Looked After Call using 2FA:

  1. Go to http://lookedaftercall.com/
  2. Select "Looked After Call Login"
  3. Enter your Username and password 
  4. Select "Sign In"
    (For more details please visit Logging in to Looked After Call page)
  5. Type in the code from the Google Authenticator app




To disable Two Factor Authentication please go to User profile. Navigate to "2 Factor Authentication" tab and select "Disable 2FA" button.

Alert Subscriptions

If you would like to subscribe to alerts via a secure message, select the 'Alert Subscriptions' tab. Depending on the user role assigned to your account you will see the different options available to toggle on or off.

If the option has a tick and a blue checkbox, this means you have subscribed to receive the alert. If you would like to stop receiving the alert, simply click on the blue checkbox and this will change to an empty checkbox indicating the alert will not be sent.

The Designated Teacher and Social Worker will only be able to select the frequency of emails notifying of a new secure message. They can choose to be notified immediately, once a day or receive no emails at all when a new secure message arrives. For example, if "Be emailed once a day when new secure message arrive" is checked, the user will only get an email at 4pm stating "you have message(s)". Designated teachers and social workers will see the alerts they are subscribed to, but those settings are controlled by Virtual School Administrator and are read only. If you are a designated teacher or a social worker and would like to change your alert subscription preferences, please contact your Virtual School Administrator. 

The Social Worker and Virtual School Head will have an ability to subscribe or unsubscribe to a variety of alerts relating to unread messages, PEP data, New child assigned/into care or school moves etc. 

The Virtual School Head will be able to control other users alert subscriptions please see Edit Users for instructions. 

Please note: PEP related alerts will only show for the LA's using this feature.