Forgotten / Changing Passwords
Password Management in Looked After Call is designed to be self-service so you can get back up and running without needing to contact our support teams.
Reset my forgotten password
If you really can't remember your password, don't worry! As long as you can get to your emails you can reset a forgotten password using our easy to follow wizard.
Navigate to lookedaftercall.com and select 'Looked After Call Login' button, then select the 'Forgotten your password?' link. | |
On the next screen you will need to enter the 'Username' and select the 'Reset my password' button.
You will receive an email with a verification code you will need to reset your password. Please note that this link is valid for 1 hour and so you will need to follow the link within that time period. | |
Set your new PasswordOnce you have selected "Reset my password" button you will be taken to a page where you can set a password. Please provide the verification code you have received in the passowrd reset email and set a new password. Your new password must contain:
As you enter your new password, the rules will be checked and crossed out as you meet the requirements. In order for your password to be accepted each rule must be crossed out. You can also select the 'eye' icon to show your password in readable text to help you check if any rules are missing. Select the 'Change Password' button to continue. (If the button is not active please make sure all the password rules are met and "New Password" and "Enter New Password Again" match). You can now login with your new password. |