Setting up new users/additional accounts

Owned by Chris Hayes
Nov 13, 2017
3 min read

To create new user accounts please follow the steps below. Please note you must be a Call Parents administrator to be able to do this.

Step-by-step guide

Click Admin at the top of the page (if you do not see this option you are not an admin user)

This will open the Administrator tool. If it asks you to log in again, you can use the same details you use to log in to Call Parents with.

Once logged in you will see a list of Active users (these are users who are already setup and using Call Parents)

To see the list of users Call Parents has pulled across from your MIS and that are not currently using Call Parents, under Filters select Inactive and click Filter

If the user has an email address next to their name and this is the email address they want to use with Call Parents, click Inactive. This will change the account to Active and send the user an email containing their log in details.

If the user doesn’t have an email address, click No Email, enter the users email address as well as any other missing details and click Save. Once saved, click Inactive to activate the account. 

If you can’t find a user on the Inactive list you can add them by clicking Create new user and following the instructions as above.

Administrators can also reset a user’s password if required. This is done by clicking Reset Password. The user’s new password will be emailed to them.