Navigate to lookedaftercall.com and select 'Looked After Call Login' button, then select the 'Forgotten your password?' link.

On the next screen you will need to enter the 'Username' and select the 'Reset my password' button.

• Username
  • This is the email address registered against your Looked After Call account.
  • It is usually your work (Local Authority or School provided) email address.
  • It will be the same address that you received your account set up invitation email to.
  • If you are positive the address was entered correctly without any typos, your contact at the Local Authority will be able to help you or contact us for help.

You will receive an email with a verification code you will need to reset your password. Please note that this link is valid for 1 hour and so you will need to follow the link within that time period.

Set your new Password

Once you have selected "Reset my password" button you will be taken to a page where you can set a password. Please provide the verification code you have received in the passowrd reset email and set a new password. 

There are some password rules which you must follow in order to successfully change the password.

Your new password must contain:

• Ten characters.
• Two upper case characters.
• Two lower case characters.
• One symbolic character.

As you enter your new password, the rules will be checked and crossed out as you meet the requirements. In order for your password to be accepted each rule must be crossed out. You can also select the 'eye' icon to show your password in readable text to help you check if any rules are missing.

Select the 'Change Password' button to continue. (If the button is not active please make sure all the password rules are met and "New Password" and "Enter New Password Again" match). 

You can now login with your new password.