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IRIS Helpdesk - former Contact Group products

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Troubleshooting articles
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A Web error occurred; the underlying connection was closed...
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An error occurred whilst assigning a Workstation ID
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An error occurred whilst logging in to Sims
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Class Not Registered
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Contract Queries
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Could not start print job
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Database needs to be repaired - Truancy Call
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Database needs to be repaired - Truancy Call (Video)
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DSN Creation Failed
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Filters from one workstation showing on another
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GenerateSIMSConfigFile.exe has stopped working
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How many text messages have we got left on our current bundle?
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Http Error 407 Proxy Authentication Required
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I have forgotten my password. What should I do?
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Links show as expired in OurSchoolsApp
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List of IP addresses to allow through your Firewall/Proxy
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Marks in Truancy Call won't writeback to CMIS
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MSXML4 has failed to initialise
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New intake missing and year groups out of date (CMIS)
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New server/server upgrade what do I do?
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No absent students found - CMIS
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No absent students found - Sims
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No data showing in Truancy Call (Progresso Schools)
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No reason codes showing in Truancy Call
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No valid Sims installation found...
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Number Tracing
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Parents report they are receiving calls after the call has been stopped or responded to
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Parents unable to respond or reply to Truancy Call messages
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Problems connecting to Contact Group through Smoothwall
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Reconfiguring Truancy Call
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Remote Support Tools
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Sims Login Errors - Truancy Call
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SMS messages not being received on Nokia Lumia handset
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Sorry - cannot start Truancy Call...
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Testing Truancy Call
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The report timestamp does not match the date expected (SEEMIS)
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The string was not recognized as a valid date time. Followed by your authorisation code is incorrect
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Truancy Call - Interface to your schools MIS has stopped working
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Truancy Call did not successfully download required update - please try running Truancy Call again
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Truancy Call Emergency Contacts screen appears
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Truancy Call Update Fails
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Truancy Call will not write back marks back to CMIS
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Unable to Call
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Unable to Connect to...
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Unable to find record (all students)
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Unable to find record (some students)
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Unable to load library TCRes.dll
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Unable to play voice messages or cannot hear voice messages
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What do the Truancy Call status and response codes mean?
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What number displays on the parents phone?
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What section of Sims are contact details pulled from?
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What Sims account should I use for Truancy Call?
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Who do I want Truancy Call to contact?
  1. IRIS Helpdesk - former Contact Group products
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Troubleshooting articles

Created by Chris Hayes
Jun 01, 2017


TitleCreatorModified
MSXML4 has failed to initialiseChris HayesFeb 22, 2022
Unable to play voice messages or cannot hear voice messagesChris HayesJan 06, 2022
What number displays on the parents phone?Chris HayesNov 30, 2021
Remote Support ToolsChris HayesApr 22, 2021
List of IP addresses to allow through your Firewall/ProxyChris HayesMar 12, 2021
Database needs to be repaired - Truancy CallChris HayesJan 17, 2020
An error occurred whilst logging in to SimsChris HayesJan 09, 2020
Sims Login Errors - Truancy CallChris HayesSep 20, 2019
New intake missing and year groups out of date (CMIS)Chris HayesJul 11, 2019
Http Error 407 Proxy Authentication RequiredChris HayesJul 11, 2019
DSN Creation FailedChris HayesJul 11, 2019
Who do I want Truancy Call to contact?Chris HayesJul 11, 2019
What section of Sims are contact details pulled from?Chris HayesJul 11, 2019
Unable to load library TCRes.dllChris HayesJul 11, 2019
Unable to Connect to...Chris HayesJul 11, 2019
Truancy Call Update FailsChris HayesJul 11, 2019
SMS messages not being received on Nokia Lumia handsetChris HayesJul 11, 2019
Reconfiguring Truancy CallChris HayesJul 11, 2019
Problems connecting to Contact Group through SmoothwallChris HayesJul 11, 2019
New server/server upgrade what do I do?Chris HayesJul 11, 2019
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