Truancy Call has been unable to connect to its own local database. Error could also be shown as:
- Database updates have failed
- Cannot connect to Truancy Call database
You will need administrative access to the PC
32 Bit System - (If you cannot see an icon for Control Panel or Administrative Tools then you will need to consult your IT Support).
|Press the Start button and select Control Panel|
|Select Administrative Tools|
|ODBC Data Sources (32-bit)|
|Double click "TC_DATA_P"|
|Press the 'Repair' button|
|Press the 'OK' button|
|This should display a "Database successfully repaired" message. |
If so, restart Truancy Call.
64 bit system - Go to: C:\Windows\SysWOW64>odbcad32.exe > Select System DSN > double click the Microsoft Access driver with the name TC<name of your MIS> eg. TCSIMS or TCCMIS > select Repair > press OK. Retry Truancy Call.
Possible Error Messages
- "You attempted to open a database which is already opened exclusively...".
Close down Truancy Call and ensure no other users are using Truancy Call.
- "Unrecognised database format" or if repairing the databases does not resolve the issue
Go to the \Truancy Call sub folder on your Server (eg S:\SIMS\TruancyCall). Locate and rename the file TC_DATA_P.mdb to TC_DATA_Pold.mdb , then rename TC_DATA_P.bak -> to TC_DATA_P.mdb. Restart Truancy Call.
- "Not enough space on disk." It is possible the disk drive where the Truancy Call database is located is full. Free up some space and try Truancy Call again.
- Check your Truancy Call log file for the entry:
Path to TC_DATA_P.mdb :
If this is empty ensure you are logged on with local admin rights and remove the file 'TCLocalSettings.INI' from where Truancy Call is installed (normally C:\Truancy Call)
Restart Truancy Call and re-enter initial setup information.