Unable to find record (some students)

Problem

After pressing Get Absent Students you notice that the status for some of the students is 'unable to find record'. This means a contact for the student has not been found in your MIS.

Solution

1. In Truancy Call go to Settings > Configure > Calling and find out which contact option you are using
   
   
   
   
2. Open your MIS and find the student in question
3. Make sure the student has a parental responsibility or priority 1/2 contact and they have a number
4. Update the students record and save it
5. Go back in to Truancy Call 
6. Go to Settings > Re-check Parent Contacts

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