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If you are logged into the system and would like to change your password you will need to select the User Profile icon.

1. Select the User Profile icon from the top navigation.
    
2. Select the User Profile tab.
   
   
3. Select the 'Change My Password' button.
    
4. Once the button has been selected the green popup will display 'Email Sent' to confirm the email was generated and sent to your email address.

Once the email has been generated and sent you should receive an email with the subject 'Looked After Call password reset' containing a link to allow you to set up a new password.

Please note that this link is valid for 24 hours and so you will need to follow the link within that time period.

Set your new Password

Once you have followed the link from the email you will be taken to a page where you can set a password.

There are some password rules which you must follow in order to successfully change the password.

Your new password must contain:

• Ten characters.
• Two upper case characters.
• Two lower case characters.
• One symbolic character.

As you enter your new password, the rules will be checked and crossed out as you meet the requirements. In order for your password to be accepted each rule must be crossed out. You can also select the 'eye' icon to show your password in readable text to help you check if any rules are missing.

Select the 'Restore password' button to continue.

You can now login with your new password.