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You receive this error when trying to update the Data Extractor manually with help from the Support team.

image-20240715-094753.png

Resolution

  1. Open Task Manager > end the Data Extractor and Data Extractor Monitor processes

  2. Copy the extracted files to C:\Program Files (x86)\Contact Group\Data Extractor overwriting any files with the same name.

  3. Restart the Data Extractor and Data Extractor Monitor services.

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