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The error appears when manually trying to start or restart the Data Extractor service.

image-20240123-092204.png

This is usally caused by AntiVirus software (e.g. Sophos) blocking the Data Extractor services from running. Please add a folder\file and an application exception to your AntiVirus software for this location C:\Program Files (x86)\Contact Group\Data Extractor.

The process on how to do this for Sophos can be found here
Global exclusion https://doc.sophos.com/central/customer/help/en-us/ManageYourProducts/GlobalSettings/GlobalExclusions/index.html

Application exclusion https://doc.sophos.com/central/customer/help/en-us/ManageYourProducts/GlobalSettings/AllowedApplications/index.html#allow-an-application-thats-been-detected

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