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In order to manage users in Looked After Call, you must be logged in to the Looked After Call Admin site (http://admin.lookedaftercall.com) as a user with the type 'LA Super User'. 

Navigate to http://admin.lookedaftercall.com and sign in;

Select 'Settings' > 'Users' 

  • If you do not see this option, you are not signed in as a user with appropriate rights to manage users.
  • You must be logged in to the Looked After Call Admin site (http://admin.lookedaftercall.com) as a user with the type 'LA Super User'. 
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Select '

Bulk add users

Add new user' from above the table of existing users.

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In the 'Add new user' dialog box, complete the fields.


Select the user role from the 'User role' dropdown box.

  • The options are;
    • Designated Teacher
    • LA User
    • LA Super User
    • Social Worker

See here for a guide on the different types of user role.


Ensure the 'mandatory fields', indicated by a red asterisk, are completed;

  • User role
  • Firstname
  • Lastname
  • Email
    • This must be unique in the organisation.

If the user role is set to 'Designated Teacher', you have the option to assign the user to an organisation.

This will control which pupils a Designated Teacher has access to. 

Begin typing the URN; search results will be displayed.

This must be the URN allocated to the organisation by the Government. See https://get-information-schools.service.gov.uk/ for a current list.

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Setting 'Status' to 'Inactive' will prevent that user from being able to log in.

You will now see your new user listed in the 'User management' table.

Each user that you add will be sent an email inviting them to set their password and log in.


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