Problem
Receive the error 'There has been a problem logging onto SIMS. Description: Message: Login failed for user SIMSRedirectService' or 'Error logging into SIMS: Message: Login failed for user' when trying to login to Truancy Call
Solution
1. Truancy Call is using an invalid Sims account. Go to Settings > Configure > Interface Type (Change) and change the Sims username/password to those of a current valid user who is a member of the Administrative the Administration Assistant and TPSuperUser groups in Sims
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