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This is usally caused by AntiVirus software (e.g. Sophos) blocking the Data Extractor services from running. Please add a folder\file and a application exception to your AntiVirus software for this location C:\Program Files (x86)\Contact Group\Data Extractor.
The process on how to do this for Sophos can be found here
Global exclusion https://doc.sophos.com/central/customer/help/en-us/ManageYourProducts/GlobalSettings/GlobalExclusions/index.html
Application exclusion https://doc.sophos.com/central/customer/help/en-us/ManageYourProducts/GlobalSettings/AllowedApplications/index.html#allow-an-application-thats-been-detected