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  • New: Online PEP
  • New: User profile preferences page
  • Updated: Notifications and reminders
  • Updated: Secure Messaging pupil association temporarily removed

For more information on how to use each of these features, please see the links below to user guides. Please note we are still building our library of user-facing documentation, so please check back regularly for more content as it becomes available.

Online PEP

Looked After Call’s objective is to ensure that all Looked After Children are safe, cared for and achieving to the best of their abilities. The natural progression is to use the collected data to auto-complete and manage the completion of PEPs (Personal Education Plans) for Local Authorities and Virtual Schools.

With this release, we are pleased to announce the inclusion of our Online PEP system. Read the Looked After Call Online PEP (Personal Education Plan) Introduction for more information.

Online PEP allows you to:

The ways in which different users will interact with and use the Online PEP will differ based both on their job and their related user role. Make sure you are familiar with the differences by reading the page about Looked After Call Users.


User Profile Preferences

In order to allow each user to personalise and optimise their experience of using Looked After Call we have introduced a User Preferences page that allows each user to set a number of individual options.

At present users* can;

  • Change their password
  • Receive unread message alerts (on email)
  • Restrict 

*The ability to set preferences is dependent on the user role.

In future, we plan to add more options to this page. Why not use the Feedback button in Looked After Call to tell us what you think or suggest additions to this page?

To find out more, visit the User Preferences documentation page.


Notifications and Reminders



Secure Messaging



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