Report Wizard - Truancy Call
The Report Wizard allows you to view the calls/sms sent out for a time period, persistent truants and other management reports.
Select the report type
- Absence Report - Basic report of all the students marked as late or absent.
- Persistent Truants- Shows students who have been sent most calls by the system (ordered by the amount of times a call has been sent).
- Check telephone numbers- Shows parents who persistently do not respond to the Truancy Call system. Further checks would need to be then made then to see if the contact information held in your Management System is up to date, or whether there is any other reason for non response.
- Other Reports - Click launch to open the Other Reports page.
Choose the report type you wish to view and click Next to move on
To search for a particular student select Individual Student from the list, add the last name and click Next. Then select the student from the list by clicking on them and then click OK.
The last option is to choose the date range for your report. Click on the down arrow under each date and choose the beginning and end dates for your report. Click Finish and your data will be shown if it matches your criteria
Other Reports
Usage Report
Provides useful statistics for your calls in a date range you can alter.
Parent Responses Report
Allows you to query a date range for a specific response. Below are the possible responses.
| Response | Explanation |
|---|---|
| Hung up | Call recipient has ended call without responding |
| Unaware - Connected to school | Call recipient has opted to connect to the school, which was answered |
| Aware - Parent left Voice Message | Call recipient has left a voice message with Truancy Call |
| Answer Machine Message Left | Truancy Call has left an answer machine message |
| Engaged | Calls which have been engaged - a number which is often engaged indicates it is either out of order or invalid |
| In progress | Calls that are in progress at this moment |
| Voice Message left was too short | Call recipient has hung up immediately after the beep to leave a message. Truancy Call will not count this as a valid parent response |
| Unaware - No answer from school | Call recipient has tried to connect to the school, but was unable to get through |
| Unaware - Parent left Voice Message | Call recipient has tried to connect to the school, but was unable to get through - so has left a voice message with Truancy Call |
| Late message acknowledged OK | Late message has been successfully acknowledged by a parent |
| Responded - 'Not this person' | Call recipient has pressed '2' at main menu, to indicate they are not one of the parents or main carers |
| Unobtainable tone | Telephone number is invalid or out of order |
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