Unable to find record (all students)

Problem

After pressing Get Absent Students you notice that the status for each of the students is 'unable to find record'. This usually occurs after a Sims update has taken place at the school.

Solution

  1. Close Truancy Call down
  2. Go to C:\Truancy Call - if you can't see the C:\ drive please contact your IT support
  3. Run tcupdate3 - if you get asked to enter an admin username/password please contact your IT support
  4. Log back in to Truancy Call
  5. Go to Settings > Re-check parent contacts
     

    If this fails to resolve the issue go to Settings > Configure > Calling and under 'Parent Contacts' check the setting you have selected against the students record in your MIS to make sure they have a Parental Responsiblity/Priority 1 or 2 contact set