After pressing Get Absent Students you notice that the status for each of the students is 'unable to find record'. This usually occurs after a Sims update has taken place at the school.
- Close Truancy Call down
- Go to C:\Truancy Call - if you can't see the C:\ drive please contact your IT support
- Run tcupdate3 - if you get asked to enter an admin username/password please contact your IT support
- Log back in to Truancy Call
Go to Settings > Re-check parent contacts
If this fails to resolve the issue go to Settings > Configure > Calling and under 'Parent Contacts' check the setting you have selected against the students record in your MIS to make sure they have a Parental Responsiblity/Priority 1 or 2 contact set