An error occurred whilst logging in to Sims

Problem

Receive a popup message when trying to log in to Truancy Call stating 'An error occurred whilst logging in to Sims'


Solution

  1.  This error usually occurs after a Sims upgrade and means the Sims.ini file (located in C:\Windows) does not contain a path to the SimsDotNetDirectory. To resolve, open the Sims.ini > copy in the path to Sims (usually C:\Program Files (x86)\SIMS\SIMS .net) > Save. Once saved, try logging in to Truancy Call again.
  2. Check the shortcut that Truancy Call is launching from. If this is TruancycallSIMS.exe, update the path to C:\Truancy Call\TruancycallP.exe.