Problem

When you install Truancy Call or Call Parents (Desktop and New) you are asked to enter a Sims username and password.

Solution

You can use any Sims account but it must be part of the groups listed below. We recommend creating a dedicated Sims account e.g. ContactGroup. This will avoid assigning permissions to people who do not need them and it means that if the user changes their password, our software won't stop working. Please note that the username must be all one word and cannot contain any spaces.

Truancy Call

Administrative Assistant

Personal Assistant

TPSuperUser

Call Parents

Administrative Assistant

Admission Officer

Attendance Operator

TPSuperUser

Related articles

Related articles appear here based on the labels you select. Click to edit the macro and add or change labels.



Related issues