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Problem

You login to Truancy Call at the start of a new academic year and find that the year groups are incorrect and new students are missing

Solution

To resolve this, ensure that you are logged in as administrator

Truancy Call

Settings>Configure>Connections tab and at bottom of page under interface type click change
Change the 'CMIS Set ID' field to show latest academic year e.g. change 2016/2017 to 2017/2018
When done click OK to save and return to main screen
Go to Settings>Default settings>Force New Day
When you restart, all should be ok.

If there is still a problem check the set id is entered correctly. You can find this by logging into Facility CMIS and checking the data set for the year. It is normally in this format 2017/2018 but can be 17/18 or 2017/18 and this is how it needs to be entered into Truancy Call

Problem

Solution

Truancy Call

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