Problem

Error appears when logging in to Truancy Call

Solution

1. Check you are using a valid sims id and the password for this id is correct. In Truancy Call go to Settings>Configure>Connections and at bottom of the page click Change for interface type. Make sure the sims account is a member of the Administrative Assistant group and TP_SuperUser group in Sims.

Truancy Call

If calls have already been sent in Truancy Call you will get a warning message about forcing a new day. Click NO to this message. If no calls have been sent Truancy Call will just shut down and then re-open it.

2. At the workstation use Windows Explorer to search for TCRES.dll (Normally in c:\program file\sims). Once located copy this into c:\windows\system32. Ensure all users have full access to this file.

Related articles

Related articles appear here based on the labels you select. Click to edit the macro and add or change labels.



Related issues