After pressing Get Absent Students you notice that the status for each of the students is 'unable to find record'. This usually occurs after a Sims update has taken place at the school.
Go to Settings > Re-check parent contacts
If this fails to resolve the issue go to Settings > Configure > Calling and under 'Parent Contacts' check the setting you have selected against the students record in your MIS to make sure they have a Parental Responsiblity/Priority 1 or 2 contact set |
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