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In order to manage users in Looked After Call, you must be logged in to the Looked After Call Admin site (http://admin.lookedaftercall.com) as a user with the type 'LA Super User'. 

Navigate to http://admin.lookedaftercall.com and sign in;

  1. Select 'Settings' > 'Users' 
    • If you do not see this option, you are not signed in as a user with appropriate rights to manage users.
    • You must be logged in to the Looked After Call Admin site (http://admin.lookedaftercall.com) as a user with the type 'LA Super User'. 
  2. Select 'Bulk add users' from above the table of existing users.
  3. In the dialog box that opens you will see a link to a template CSV file that you can download and complete ready to be uploaded.
    • That same template is included on this user guide for your convenience. 
    • See the section below that gives notes on each of the columns.
  4. You can only upload users one 'role' at a time so you may need multiple CSVs for e.g. all 'Designated Teachers' and another for all 'Social Workers'.
    • See HERE for a guide on the different types of user role.
  5. In the 'Bulk add users' dialog box, select the user role from the 'Choose a suer role for this import' dropdown box.
    • The options are;
      • Designated Teacher
      • LA User
      • LA Super User
      • Social Worker
  6. Once you have completed the CSV file ready for upload, simply navigate to the location where it is saved to attach it to 










CSV Content

Having selected 'Bulk add users' from above the table of existing users, you will see a link to a template CSV file that you can download and complete ready to be uploaded. It is also provided below for your convenience.

The columns in the CSV file are as shown below, example data has been provided along with notes on usage.

Column HeadingUser First NameUser Last NameJob TitleEmailPhoneSchool Reference Number (URN)Pupil Reference Number (UPN)Pupil Reference Number (UPN)Pupil Reference Number (UPN)Pupil Reference Number (UPN)
MandatoryYesYesNoYesNoNoNoNoNoNo
Notes


Must be unique within your Looked After Call account
Controls which pupils a Designated Teacher has access to. This must be the URN allocated to the organisation by the Government. See https://get-information-schools.service.gov.uk/ for a current list.There is no limit to the number of pupils you can link to a user.
Examples;JoeBloggsFrench Teacherjbloggs@school.sch.uk012345678909835619875



JaneDoeOffice Administratordoe.jane@school.sch.uk0203678951254698349324683


JohnAppleseedPastoral Headjohn@school.sch.uk0189656398676125947796634596246923138797316
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