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changes.mady.by.user Former user

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changes.mady.by.user Chris Hayes

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Problem

Receive the error 'There has been a problem logging onto SIMS. Description: Message: Login failed for user SIMSRedirectService' or 'Error logging into SIMS: Message: Login failed for user' when trying to login to Truancy Call

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Solution

1. Truancy Call is using an invalid Sims account. Go to Settings > Configure > Interface Type (Change) and change the Sims username/password to those of a current valid user who is a member of the  Administrative the Administration Assistant and TPSuperUser groups in Sims

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