Problem
A parent has responded to a call sent via Truancy Call by leaving a voice message but this isn't playing or you cannot hear the message
...
If it is happening on one message, then it could be that the parents have parent has not left a message and it is inaudible because it is blank. Try playing a couple more messages first. If it is happening on all messages, please check the following:
...
5. If you still cannot play the message, please close Truancy Call > go to C:\Truancy Call > delete truancycallp.exe and truancycallsims.exe > run TCUpdate3.exe and TCUpdate4.exe > log back into Truancy Call and try to play the messages again N.B. it may take a few seconds for them to start playing automatically.
Users running Windows Media Player 11 may need to :
1. Uninstall the Windows Essential Codec Pack
2. Install the K-lite codec pack fromhttp://www.codecguide.com/download_kl.htm
...