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Useful information Contact Group are data processors in regards to services for our educational establishment customers. |
Why are you collecting data from schools?
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Contact Group holds ICO registration to ensure continuing compliance with Data Protection legislation. All staff receive regular training regarding the latest best practices around data security. Contact Group has comprehensive Disaster Recovery policies and RTO’s pertaining to which detail processes to restore the integrity and availability its services.
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How do you collect data from schools?
We do not rely on any third-party to obtain personal data from schools. To minimise disruption, schools may choose from several different collection methods:
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Software is used to read data specifically looking for Looked After Children relating to the authorities we collect for. Instructions on how to set this up will depend on the school management used – We integrate with all leading providers: Capita SIMS, Advanced Progresso, RM Integris, Bromcom, Scholar Pack and others. We are an accredited technical partner of Capita SIMS and have similar arrangements with other providers.The data read by processed will depend on your agreement with us – Please refer to your data processing agreement.
Our data extraction software requires minimal IT administration but if help is required a dedicated team of support staff are available to assist.
What data is being processed?
Subject matter and duration of the processing | Contact Group provides data extraction and reporting services in the form of its Looked After Call product primarily used by Local Authorities in England and Wales. Services are agreed with Local Authorities for one or multi-year contracts.
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Nature and purpose of the processing | Contact Group uses the data extracted for children in care of the authority to help virtual headteachers and other authorised agents to monitor their progress through education.
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Type of Personal Data and Categories of data subjects | See table below |
Student Data | Parent/Carer Data | Event Data | Assessment |
Registration Data | Full Name | Attendance Marks | Exams Results |
Unique Pupil Number | Relationship | Behaviour Incidents | Assessment Results |
Full Name | Phone Numbers | Detentions | KPIs |
Registration Group | Email Addresses | Achievements |
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Year and House Group | Addresses | Exclusion |
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Date of Birth | Agent Details |
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FSM Entitlement | Agent Phone Numbers |
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Pupil Premium | Agent Emails |
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School History |
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Personal Education Plans |
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Special Education Needs |
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Welfare Data |
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Are you GDPR compliant?
Contact Group is committed to high standards of information security, privacy and transparency. We place a high priority on protecting and managing data in accordance with accepted standards including Cyber Essentials. When providing services to schools and local authorities, Contact Group fulfils the role of data processor, and complies with GDPR regulations, whilst also working closely with our customers and partners to meet contractual obligations for our procedures, products and services.
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We would strongly recommend schools seek their own legal advice if they are unsure about the implications of the new data protection laws on their businesses.
Legal Disclaimer
The information contained on this website is for general guidance purposes only. It should not be taken for, nor is it intended as, legal advice. While we have made every effort to ensure that the information provided on this website is correct and up to date, IRIS makes no promises as to completeness or accuracy and the information is delivered on an “as is” basis without any warranties, express or implied. IRIS will not accept any liability for errors or omissions and will not be liable for any damage (including, without limitation, damage for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or reliance on this information or from any action or decisions taken as a result of using this information.