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In order to manage users in Looked After Call, you must be logged in to Looked After Call as a user with the type 'LA Super User'. You can read more about Looked After Call Users if you are unsure what this means.

Select 'Settings' > 'Users' 


Select the "Edit" button next to the user's details in the table of existing users.

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A modal dialog box titled "Edit user: User name" will open.

Depending on the user role for that user, the edit dialog will behave differently.

Social Workers & LA (Super) Users

Designated Teachers

You can edit all fields;

  • Firstname
  • Lastname
  • Status
    • Setting 'Status' to 'Inactive' will prevent that user from being able to log in.
  • Email
    • User's email will be linked to a new email (i.e. notifications, password reset links etc. will be sent to the new email).
      Note: This will change user's login credentials. They will need to use their new email to log in to Looked After Call.
  • Phone


You can edit the following fields;

  • Firstname
  • Lastname
  • Status
    • Setting 'Status' to 'Inactive' will prevent that user from being able to log in.
  • Email
    • User's email will be linked to a new email (i.e. notifications, password reset links etc. will be sent to the new email).
      Note: This will change user's login credentials. They will need to use their new email to log in to Looked After Call.
  • Phone

If the user role is set to 'Designated Teacher', you have the option to assign the user to an organisation.

This will control which pupils a Designated Teacher has access to; see Assign pupils to users for more information.

Begin typing the URN; search results will be displayed.

This must be the URN allocated to the organisation by the Government. See https://get-information-schools.service.gov.uk/ for a current list.

Click on the relevant school name to confirm your selection.

Select "Save" to apply the changes.
You will now see the updated user data in the "User management" table.

Managing Alerts

The Virtual School Head Administrator is able to control other users alert subscriptions. LA Users and LA super users alert subscriptions can be managed by the VSH as well as the users themselves, while the settings for Designated Teachers and Social Workers are fully controlled by the VSH only.
To access user's alert subscriptions settings select "Subscription Settings" tab. Here you can select alerts you want the user to be subscribed to. If the option has a tick and a blue checkbox, this means they have subscribed to receive the alert. If you would like to stop them receiving the alert, simply click on the blue checkbox and this will change to an empty checkbox indicating the alert will not be sent.